Faq Category: Frequently Asked Questions

Please visit our Contact page. For an existing purchase, include your order number and the email address used when ordering. For a new project, describe your requirements and preferred timeline so we can review the scope.

Contact us with your order number, purchase date, and a description of the issue. We will review the order and advise on the appropriate next steps. Do not send your full card number, card security code, or account passwords.

Please review our Refund and Cancellation Policy before purchase. Eligibility depends on the order type, delivery status, work already performed, and any applicable consumer rights. If you need to cancel or report a problem, contact us promptly with your order number and a description of the situation. Refund requests are reviewed under the applicable policy

Plugin plans include email support for installation questions and documented functionality during the active term. For services, any post-delivery support period and scope are stated in your quote. Custom development, unrelated troubleshooting, and additional work are not included unless agreed.

No. We provide the software functionality or service deliverables described in your order. We do not guarantee search rankings, traffic, follower growth, sales, specific performance scores, or approval by advertising platforms, payment providers, or other third parties.

Not unless stated in your quote. Content design covers the agreed graphics and captions. Publishing, scheduling, account management, customer replies, and paid advertising are separate services.

No. Our campaign setup fee covers the agreed setup work. Advertising spend is paid directly by you to the advertising platform through your own account. You approve the budget and launch settings. An active campaign can continue spending after our setup work is complete until it is paused or reaches an applicable platform limit.

Only if explicitly stated. Domain registration, hosting, paid themes, fonts, stock assets, plugin licenses, external APIs, and other subscriptions may involve separate costs. Required third-party purchases and known additional charges are identified before you approve the relevant work. Third-party renewals follow the provider’s own billing terms.

Your product description or service quote identifies the deliverables. Depending on the order, these may include plugin files, design exports, website work, configuration notes, or a completion summary. Editable design files, source files, and specific export formats are included only when expressly listed.

For custom services, the number and scope of revision rounds are specified in your quote. A revision round consists of one consolidated set of feedback on the submitted work. New concepts, additional pages, or a change of direction outside the approved brief may require a separate quote.